From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
AI is driving change across industries, even in places you might not expect. This customer story shows how ECE Group, a leader in real estate and retail, adopted Microsoft 365 Copilot to streamline workflows, enhance content creation, and empower teams across its organization. Read the story to learn how AI is transforming business operations, then contact Fidelitech Solutions Inc. to discuss what Copilot can do for you.
What challenges did ECE face before implementing Microsoft 365 Copilot?
Before implementing Microsoft 365 Copilot, ECE faced challenges related to manual information searches, repetitive tasks, and time-consuming workflows. Employees spent significant time sourcing, collating, and recalculating data from various sources, which was prone to error and took away valuable capacity from their work.
How has Microsoft 365 Copilot improved efficiency at ECE?
Microsoft 365 Copilot has allowed ECE employees to quickly search the company's knowledge base and automate repetitive tasks. As a result, 70 percent of pilot users reported that they could complete their tasks more efficiently, freeing up time for other important activities like learning, quality control, and customer relations.
What is the future plan for ECE with Microsoft 365 Copilot?
ECE plans to further integrate Microsoft 365 Copilot into their operations by utilizing Copilot Studio and Copilot agents to enhance productivity and creativity. The company aims to continue leveraging AI technologies to reduce manual tasks and improve service delivery to customers, reinforcing their commitment to becoming an AI leader in the real estate industry.
From shopping center pioneer to AI trailblazer: ECE counts on Microsoft 365 Copilot | Microsoft Customer Stories
published by Fidelitech Solutions Inc.
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At Fidelitech Solutions, we have been proudly serving as a Compliance and Managed IT Support and Advanced Security Services Provider since 2001. As a service-disabled veteran-owned and operated company based in Salt Lake City, Utah, we are committed to delivering top-notch solutions to our valued customers.
Our dedicated team includes courteous professionals, some with a background in the United States Marine Corps. With ongoing training in a wide range of standards and technologies, we have the expertise to provide confident and fast services. Rest assured, our solutions are reliable and secure, giving you the total peace of mind you deserve.
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Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Fidelitech Solutions is here to team up with you and your company for expert support.
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