Close Brothers Gains Agility with Surface and Windows 11
Venture into the journey of Close Brothers, a leading UK banking group, that reenvisioned its IT landscape with Microsoft solutions, from Surface devices to Windows 11 and Windows 365. They've reported an 80% decrease in performance tickets and halved software requests. Along with improved efficiency, their users are much more satisfied with their overall work experience. By switching to Windows 365, Close Brothers was able to simplify its IT and reduce overheads. Implementing Microsoft Intune resulted in almost zero-touch deployment, saving significant admin effort. Migrations to Microsoft also boosted security across the business. If you're a financial institution seeking to improve your IT estate while enhancing user experience and productivity, Close Brothers' journey offers plenty of insightful data. Dive in to find out how their switch to Microsoft streamlined operations while reaping numerous other benefits, setting the foundation for larger transformations across their business. Contact us to get the latest Surface devices today!
Why did Close Brothers decide to modernize their IT estate?
Close Brothers aimed to modernize its IT estate to reduce support overheads, simplify IT operations, enhance user experience, and facilitate the offshoring of services. The urgency to modernize increased during the COVID-19 pandemic, which highlighted the inadequacies of their existing systems.
What benefits did Close Brothers experience after switching to Windows 365?
After switching to Windows 365, Close Brothers reported an 80% drop in performance-related support tickets and a 50% reduction in software requests. Users also experienced a more satisfactory end-user experience, leading to improved productivity.
How has the transition to Microsoft solutions impacted IT operations?
The transition to Microsoft solutions has streamlined IT operations significantly. Close Brothers has saved the equivalent of a full-time engineer's workload due to automatic patching and updates, allowing the IT team to focus on more proactive, value-adding activities rather than low-level support tasks.
Close Brothers Gains Agility with Surface and Windows 11
published by Fidelitech Solutions Inc.
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